Terms of service
Terms of Service.
Terms and Definitions
Client – natural or legal person placing Orders on the site https://kfvideo.com/, or specified as the recipient of the Goods, using the Goods purchased on the site, solely for personal and other needs.
Seller – Individual entrepreneur Pavlov Dmitry Avenirovich.
Internet store – Internet site owned by the Seller and having an Internet address https://kfvideo.com/. It presents the products offered by the Seller to its Clients for order processing, as well as the terms of payment and delivery of these Orders to Clients.
Product – a material object not withdrawn from civilian traffic and submitted for sale on the Site.
Order – properly executed request of the Customer for delivery to the specified address of the list of Products selected on the Site.
1.1. The site is owned by Individual entrepreneur Pavlov DA
1.2. When ordering goods through the online store, the Client agrees to the Terms of the sale of goods (hereinafter - the Terms) set forth below.
1.3. These Terms, as well as information about the Goods, presented on the Website, are a public offer in accordance with Art. 435 and part 2 of article 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2, Chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them.
1.5. The Seller reserves the right to make changes to these Terms, in connection with which, the Customer undertakes to regularly monitor changes in the Terms and Conditions posted in the "Terms of Service" section.
1.6. The client agrees to the Terms by clicking the "I agree to the terms of service" button at the last stage of placing the Order on the Website.
- Registration on the site
2.1. To place an Order, the Client must register on the Site.
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
2.3. The client undertakes not to disclose to third parties the login (login) and password specified during registration. In the event that the Client has any suspicions regarding the security of his login and password or the possibility of their unauthorized use by third parties, the Client shall immediately notify the Seller by sending an e-mail to the Customer Support Service. The address is listed in the “Contacts” section.
- Registration and deadlines for order execution
3.1. Client's order can be made independently on the Site.
3.2. When placing the Order, the Client must provide the following information:
- Customer's full name or Order Recipient's
- delivery address of the Order
- contact phone number
3.3. After placing the order, the client is provided with information about the order. Date means the period in which the Seller undertakes to send the Order to the Client. The specified date depends on the availability of the ordered goods in the warehouse of the Seller and the time required for processing the Order.
3.4. If the Customer has placed an Order for the Goods in excess of the warehouse balance, the Seller informs the Customer thereof by sending an electronic message. The message is sent to the email address specified during registration (or by phone specified by the Client when placing the order). The Client has the right to agree to accept the Goods in the quantity available from the Seller, wait for the missing quantity, or cancel this position of the Goods from the Order. If the Client’s response is not received within 14 days, the Seller reserves the right to cancel the Goods from the Order.
3.5. In the absence of the ordered Goods at the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller has the right to cancel the specified Goods from the Customer’s Order and notify the Customer by sending an e-mail to the address provided during registration (or by phone specified by the Customer at checkout).
3.6. The deadlines for receipt of the Order by the Client depend on the address and region of delivery, the work of a particular Delivery Service, and are not directly dependent on the Seller.
3.7. All informational materials presented on the Site are for reference only and cannot fully convey accurate information about the properties and characteristics of the Goods. In the event that the Customer has questions regarding the properties and characteristics of the Goods, before placing the Order, the Customer should contact the Seller.
3.8. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Client in the way the Goods were originally paid for.
3.9. The price indicated on the Website for goods available for ordering may not be final. If the manufacturer changes the price, the Seller has the right to change the price, including in already completed, but not yet paid Orders. In this case, an Order at a changed price is made by canceling the original Order by the Seller while notifying the Customer at the email address provided when registering on the Site.
3.10. The client has the right to refuse to place an order for the goods at a new price, in this case, if the order was previously paid. Client funds are returned in the way in which the payment was originally made.
4.1. The Seller will make every effort to comply with the delivery times indicated on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.2. Methods of delivery of goods are listed on the Site in the section "Delivery of goods."
4.3. The cost of delivery of each Order is calculated individually, based on the region and method of delivery, and sometimes the form of payment, and is indicated at the last stage of placing the Order on the Site.
4.4. Upon delivery, the Order is handed over to the Customer or to the person specified as the Order Recipient. In the absence of the Client or the Recipient indicated by him at the place of delivery, the Order is handed over to the person who presented the document confirming the placement or payment of the Order.
4.5. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document certifying the Recipient's identity, as well as indicate the type and number of the Recipient provided by the Recipient on the receipt for the Order. Seller guarantees confidentiality and protection of personal information of the Recipient.
4.6. When transferring the Order, the Customer must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, range.
4.7. If the Client chooses as a delivery method - receipt of the Order at the store (self-pickup), the Client undertakes to receive the Order within 10 days from the moment of sending a notification to the Client by email about the availability of goods. Failure to receive the Order within the prescribed period shall be deemed the Client’s refusal from the contract of sale and is the basis for cancellation of the Order by the Seller. Moreover, if an undelivered Order was prepaid, the Customer’s funds are returned in the manner in which the payment was originally made.
- Payment for the Goods
5.1. The price of the Goods is indicated on the Site. In the event of an incorrect indication of the price of the Goods ordered by the Customer, the Seller shall inform the Customer as soon as possible in order to confirm the Order at a fixed price or cancel the Order. If it is impossible to contact the Client, this Order is considered canceled. If the Order has been paid, the Seller returns the funds to the Customer. Client funds are returned in the way in which the payment was originally made.
5.2. The price of the Goods on the Site can be changed unilaterally by the Seller.
5.3. Methods of payment for the Goods are indicated on the Site in the section “Payment for the goods”.
5.4. If the goods are prepaid, the Order is accepted for processing only after the Customer’s funds are credited to the Seller’s current account. In this case, the Goods under the Order are not reserved, and the Seller cannot guarantee the availability of the Goods at the Seller’s warehouse specified at the time of placing the Order, as a result, the processing time of the Order may increase.
5.6. The Seller has the right to provide the Client with discounts on the Goods and install a bonus program. Types of discounts, bonuses, procedure and terms of accrual are published on the Site and can be changed by the Seller unilaterally.
5.7. The seller has the right to set discounts in order to promote one way or another method of payment or delivery of the goods. At the same time, the Seller may limit the conditions of validity of discounts, in particular, discounts do not apply to goods at a special price.
- Purchase returns
6.1. Purchase returns.
6.1.1. The client has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 7 days, not counting the day of purchase. Return of the Goods of good quality is possible if their presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
6.1.2. The Client does not have the right to refuse the Goods of good quality, which has individually-defined properties, if the specified Goods can be used exclusively by the Client acquiring it.
6.1.3. If the Client refuses the Goods in accordance with clause 6.1.1. Of the Conditions The seller returns the value of the returned goods to him, excluding the seller’s expenses for the delivery of the returned goods from the Customer, no later than 10 days from the date the Seller receives the Customer’s written statement.
6.1.4.Kallista film guarantees the replacement of goods having a defect from the manufacturer. Replacement of goods is carried out only after its return by the buyer to the manufacturer within 30 working days. Payment for returned goods is made by the buyer. If there is a defect due to the fault of the manufacturer, at the request of the buyer 100% of the cost of the goods is returned. Money is refunded only after the return of the goods with the defect. If the goods are lost or damaged during the delivery, if there are supporting documents (from mail or a photo of the damage), the film sends the order again at its own expense. If it is impossible to determine the location of the parcel, Callista the film sends the order again at its own expense.
6.1.5. If at the time of the Customer’s request a similar product is not available from the Seller, the Customer has the right to refuse to execute the contract of sale and demand the return of the amount paid for the specified product. The seller must return the amount of money paid for the returned goods within 3 days from the date of return of the goods.
6.3. A refund
6.3.1. The funds are refundable to the Client in the same way that the payment was originally made.
6.3.2. If the refund is made at the same time with the return of the goods by the Client, the refund of the specified amount is made by the Seller with the consent of the Client in one of the following ways:
• cash at the location of the Seller;
• by transferring the corresponding amount to the bank or other account of the Client indicated by the Client.
6.4. Procedure for violation by the seller of the terms of the assortment (re-export).
6.4.1. In the case of the transfer of goods in violation of the conditions of the range does not apply the rules of art. 468 of the Civil Code.
6.4.2. If a Product is found in the Order that does not correspond to the ordered assortment (return), the Customer has the right to refuse the Goods during the transfer of the order and demand replacement for the Goods in the assortment provided for by the Order, or refund of the actually undelivered Goods.
6.4.3. Goods transferred to the Customer in violation of the assortment condition shall be returned to the Seller. If the Client accepts the Goods, the Seller is entitled to demand that the Client pay for the Goods at the price set by the Seller for the Goods on the Site at the time of the transfer of the Goods. If the actually transferred Goods are not in the Seller’s assortment presented on the Site at the time of the transfer of the Goods, this Goods is paid at the price agreed upon with the Seller.
6.4.4. Replacement of goods that do not comply with the Order for the range, is carried out by placing a new order as agreed by the parties.
6.4.5. If it is impossible to replace the Goods, the Seller notifies the Client by sending a message to the email address provided by the Client during registration, and the funds actually paid for the undelivered goods are returned in the manner provided for by clause 6.4.6.
6.4.6. Cash paid by the Client for the actually undelivered Goods shall be refunded within 10 days from the date of receipt of the Client’s written application for the return of cash. The refund of the amount paid for the goods is carried out in the manner in which the payment was made.
6.5. Procedure for violation of the conditions of quantity by the Seller.
6.5.1. When transferring the Order, the Client is obliged to check the number of Products in the Order. If during the transfer of the Order by the Client discrepancies in the quantity of Goods in the Order are found, the Client shall, in the presence of the representative of the Seller or carrier, draw up an Act of discrepancies in quantity.
6.5.2. If the Seller has transferred to the Client a smaller quantity of the Goods than specified by the Order (non-investment), the Client, upon transferring the Order, has the right to accept the Goods in the part corresponding to the Order and request to transfer the missing quantity of the Goods or, if the missing Goods has been paid, refuse the Order in part of the missing Goods and demand a refund for the missing Product.
6.5.3. The transfer of the missing Goods is carried out through the execution of a new Order as agreed by the parties - by the Seller or by the Client, subject to the provision by the Client of the Discretion Act (Non-Deposit Act), drafted in the manner described in 6.5.1.
6.5.4. In case the missing Goods were prepaid by the Client, its cost is taken into account when paying for a new Order. If the missing Goods were not paid for by the Customer, it is paid for in any available way chosen by the Customer or the Seller as agreed with the Customer, when placing a new Order.
6.5.5. If it is impossible to transfer the missing Goods, the Seller notifies the Client by sending a message to the email address indicated by the Client during registration, and the funds actually paid for the missing goods are returned in the manner provided for by clause 6.5.6.
6.5.6. Cash paid by the Client for the missing Goods shall be refunded within 10 days from the date of receipt of the Client’s written application for the return of funds, as well as the Statement of Divergence (Non-Deposit Act) on the amount compiled in accordance with clause 6.5.1. The refund of the amount paid for the goods is carried out in the manner in which the payment was made.
6.5.7. В случае нарушения Клиентом п.6.5.1 в части составления Акта, Продавец вправе отказать Клиенту в удовлетворении претензий по количеству переданного Товара.
- Intellectual property
7.1.All text information, video, graphics, photo images and other information on the Site are the property of the Seller.
- Warranties and liability
8.1. The Seller shall not be liable for damage caused to the Client due to improper use of the Products ordered on the Site.
8.2. Seller is not responsible for the content and operation of External sites.
8.3. The seller is entitled to assign or otherwise transfer his rights and obligations arising from his relations with the Client to third parties.
- Privacy and Personal Information Protection
9.1. Provision of information by the Client:
9.1.1. When registering on the Site, the Client provides the following information: Last Name, First Name, email address, password to access the Site.
9.2. By submitting his personal data when registering on the site, the Client agrees to their processing by the Seller, including in order to promote goods and services by the Seller.
9.2.1. If the Client does not want his personal data to be processed, he should contact the Seller’s Customer Support Service through the Site (by filling out and sending a form posted on the Contacts page). In this case, all the information received from the Client (including the username and password) is deleted from the Seller’s client base and the Client will not be able to place Orders on the Site.
9.3. Use of information provided by the Client and received by the Seller.
9.3.1 Seller uses information:
• for registration of the Client on the Site;
• to fulfill its obligations to the Client;
• for evaluation and analysis of the Site;
9.3.2.The seller is entitled to send advertising messages to the Client. If the Client does not wish to receive mailings from the Seller, he must make the appropriate notes during the registration on the Seller’s Website.
9.4. Disclosure of information received by the Seller:
9.4.1. The seller undertakes not to disclose information received from the Client. It is not considered a violation of the provision by the Seller of information to agents and third parties acting on the basis of an agreement with the Seller for the fulfillment of obligations to the Client.
9.4.2. It is not considered a violation of disclosure obligations in accordance with reasonable and applicable requirements of the law.
9.5. The seller has the right to use the technology "cookies". "Cookies" do not contain confidential information and are not transmitted to third parties.
9.6. The seller receives information about the ip-address of the site visitor. This information is not used to identify the visitor.
9.7. Seller is not responsible for information provided by the Client on the Site in a generally accessible form.
- Other conditions
10.1. The relations between the Client and the Seller are governed by the laws of the Russian Federation.
10.2. In case of any questions or complaints from the Client, he should contact the Seller’s Customer Support Service through the Site (by filling out and sending a form posted on the Contacts page). The parties will try to resolve all disputes by negotiation, if no agreement is reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
10.3. The recognition by the court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.